DSL Extreme
Where are you? Skip Navigation LinksHomepage > Terms & Conditions > High Speed Internet
 

High Speed Internet Terms of Service


This Terms of Service (this "Agreement") is entered into by and between a subscriber ("you," "your" or "Subscriber") and Telecom Evolutions, LLC dba DSL Extreme ("DSL Extreme," "us" or "we") and sets forth the terms and conditions upon which we agree to provide and you agree to use certain Services (as defined below). You are deemed to have accepted this Agreement upon the earliest of: (a) your submission of a Services Order; (b) your affirmative acceptance of the Agreement electronically during the Services ordering process; or (c) your use of the Services. This Agreement includes and incorporates the terms and conditions of our Acceptable Use Policy, Privacy Policy, and other materials specifically referenced in this Agreement, all of which can be located at http://www.dslextreme.com/termsconditions.

1. THE SERVICES.

DSL Extreme provides certain Internet based services, such as broadband connectivity and email, as well as customer support and account management services. The specific Services and speeds of those Services that will be provided to you under this Agreement are set forth in your Pricing Schedule and/or the Services Order you submitted.

The Services may be provided through or supported by a third party telecommunications provider, which retains the right to cancel or modify the Service before or after installation at its sole discretion at any time. Although pre-qualification provides a good measure of certainty regarding Service availability, it is not a guarantee of Service.

The Services are provided on a best-effort basis and circuit uptime is not guaranteed.  The Services do not include a provision for credits for any down time. If you require a connection with a Service Level Agreement (SLA) that defines procedures and credits for down time, please contact us about alternative services that may be available to you such as T1, dedicated lines, etc.

Your Internet connectivity speed will vary depending on the plan, line capabilities (e.g., loop length, line condition, gauge of copper wire and phone company provisioning), your distance from the local service provider's central office, Internet congestion, the upload and download speed of your destination server, and many other factors. The maximum speed is stated under optimal conditions and may vary significantly. Speeds are subject to a 20% overhead (e.g., 768k stated speed = 768k times 80% throughput = 614k actual speed). All circuits are provisioned at the highest attainable speed rate for their specific line and come with no minimum speed guarantees. At present, we do not cap or limit any bandwidth or downloads, but reserve the right to change this policy if we determine to do so, in our sole discretion, or if our telecommunications provider imposes such limits or requests that we impose such limits.

2. SUBSCRIBER INFORMATION AND REPRESENTATIONS.

In most cases, the Services are provided either as a 'Residential Service' or 'Business Service' depending on how it is to be used.  You must choose the type of service during the ordering process.    By ordering Residential Services, you are representing that the Services provided to you under this Agreement will not be used substantially for business. 

Residential Services are intended to be used only for personal/family use and are not to be principally used by a business organization in its operations (although it is recognized that from time to time individuals may use residential Services in connection with their employment by a third party employer and such use, if not a substantial use of the Services, shall not constitute a 'Business Service').  If at any time it is determined by us that you are using the Residential Services as a 'Business Service,' you will be responsible to pay additional charges and fees applicable to those Services, including any termination charge that may apply if such Business Services are not available.

Similarly, if you improperly order Residential Service for a business location and this is identified, you will be liable to pay additional fees applicable to those different services as well as potential termination charges.

In ordering and using the Services, you represent that you are at least eighteen (18) years of age, have the legal capacity and authority to enter into this Agreement and affirm that any information you supply to us is correct and complete. You understand that DSL Extreme relies on the information you supply and that providing false or incorrect information may result in Service delays or the suspension or termination of your Service. You agree to promptly notify DSL Extreme whenever your relevant personal or billing information changes, including without limitation, your name, address, telephone number, and billing/payment account, including any applicable credit card number and/or expiration date. Your Services may be suspended and late fees or reconnect fees may apply if your payment account information expires.

3. TELECOMMUNICATION PROVIDERS.

The application of certain terms and conditions within this Agreement vary depending on whether the underlying phone line or circuit for a Subscriber is AT&T (an "AT&T Subscriber"), Verizon (a "Verizon Subscriber"), or Covad (a "Covad Subscriber"). DSL Extreme breaks out each phone line or circuit for a Subscriber by Networks. A Subscriber in "Network 1" or "Network 2" or "Network 18" is an AT&T Subscriber, a Subscriber in "Network 3" or "Network 8" or "Network 19" is a Verizon Subscriber, and a Subscriber in "Network 4" is a Covad Subscriber. In addition the terms within the Agreement may vary depending on whether the phone line or circuit for a Subscriber is provisioned over a phone line with active phone service (a "Lineshare Subscriber") or over a phone line without active phone service, commonly referred to as dry loop or standalone DSL, (a "Direct Subscriber").

4. GENERAL PRICING AND FEES.

DSL Extreme's prices are shown in the applicable Pricing Schedule and you will be charged based on the Plan and Options selected during the ordering process. If you are a new subscriber to the Services, you may qualify for certain promotional pricing.  Promotional pricing will not be available if you change the speed of your ordered Service or connection type after the initial order.  If you selected a "Month to Month" Plan, if available, you will initially be charged the monthly price(s) listed on the Pricing Schedule corresponding to your chosen Plan and Options. However, these monthly prices are subject to increase to DSL Extreme's general then current prices at any time. If you selected a "1 Year Contract" Plan, you are deemed an "Annual Subscriber" and will pay the monthly price(s) listed on the Pricing Schedule corresponding to your chosen Plan and Options. As an Annual Subscriber, such price is fixed for the initial twelve (12) month term. In that event, following the initial twelve (12) month term, your Services will continue on a month-to-month basis at our current general price for such Services, and such prices may be increased as described above, unless you register for a new "1 Year Contract" Plan at such time, if available. In addition to regular fees set forth in the Pricing Schedule, you will be charged and agree to pay all other applicable taxes, network usage charges, surcharges, and fees including charges imposed against DSL Extreme by third party providers that it passes on to you. The taxes and surcharges may vary on a monthly basis for both month-to-month and Annual Subscribers; any variations will be reflected in your monthly charge. The taxes and fees presently applicable to the Services are set forth on http://www.dslextreme.com/support/kb/order-info/supplier-surcharge-recovery

5. SETUP AND ACTIVATION FEES.

If you are a month-to-month Subscriber, a non-refundable setup fee will be applied unless otherwise stated in the applicable Pricing Schedule or Order, as follows:

  • sixty dollars ($60.00) in the case of Verizon Subscribers

  • one hundred dollars ($100.00) in the case of a Covad Subscriber

  • one hundred ninety-nine dollars ($199.00) will be charged to all AT&T Direct Subscribers

6. PAYMENT, LATE FEES AND OTHER CHARGES.

Unless set forth in writing, there is no money back guarantee for any Services. There are no pro-rated refunds for unused time, including for pre-paid plans. Unless otherwise stated in the Pricing Schedule, we will invoice and charge you monthly on the day your bill is due. All payments are processed electronically, so you must provide us with a valid credit or debit card and keep such information updated. If your payment fails to process at any time during this Agreement, DSL Extreme may deny, discontinue or otherwise suspend your Service until full payment is received. You are still responsible for paying any applicable fees while Services are suspended due to non-payment. All accounts suspended for non-payment are subject to a ten dollar ($10.00) re-activation fee. 

You must provide notice of any disputed charges within sixty (60) days from the date of such charge together with sufficient information and detail for us to be able to evaluate the dispute—no dispute can be made with regard to such charges after expiration of such time period. Any account which goes into collection status will be transferred to a collection agency and incur a twenty-five dollar ($25.00) processing fee and other applicable fees and charges, as imposed by the collections agency. You agree to pay a twenty-five dollar ($25.00) service charge on all returned checks, disputed credit cards, and credit card chargebacks. Past due accounts will accrue a monthly charge of one and one-half percent (1.5%) of the past due balance or one dollar ($1.00), whichever is greater.

7. EQUIPMENT.

We require each AT&T Direct Subscriber to use our supplied Internet equipment (DSL modem) with the Services. Use of a third-party modem will not be supported. You will have the option to either (a) purchase a modem for a non-refundable fee or (b) lease a modem for a monthly lease fee, which amount is subject to change by DSL Extreme.

At your option, we will provide you a DSL modem lease if you are an AT&T Lineshare, Verizon or Covad Subscriber, or you may elect to supply your own modem. Any modem we supply must be ordered at the time of ordering Service. A shipping and handling fee of fourteen dollars and ninety-five cents ($14.95) is applied for all modems we provide. A one-time California use tax is required in California for all modems.

Purchased equipment is warrantied from manufacturing defects for a period of one year from the date of purchase. Should a field technician or support representative determine that your modem does not function correctly and you are within one year of your modem purchase date, we will replace the modem with a comparable at no cost to you other than applicable field technician dispatch fees. Purchased equipment is only warranted at the speed and location of your initial order. Should you make any changes to your account including but not limited to moving your service, upgrading your service or requiring a reconnect of your service for any reason you may be required to purchase or lease new equipment.

If a Subscriber supplies his or her own modem according to the preceding paragraph, the Subscriber assumes the risk of service incompatibility. Incompatible Subscriber modems or other Subscriber equipment shall not relieve you from any of your obligations under this Agreement while troubleshooting defective or incompatible equipment even if your Service is down during such periods.

If you choose to lease the modem, you must return to DSL Extreme the complete modem kit in a useable condition at your expense within thirty (30) days of termination of the Service. If you fail to return the modem kit in working condition during that period, you agree to pay ninety-nine dollars and ninety cents ($99.90) plus applicable taxes to purchase such modem. If any returned equipment is damaged through apparent misuse or neglect, as we determine (example, having signs of being exposed to water, excessive heat or other physical abuse), you agree to pay any charges assessed to cover the replacement.

If we determine that any leased equipment is failing to function correctly, we will replace components as deemed necessary at no additional cost to you. We will ship replacement parts and you are expected to return failed components within 30 days with the pre-paid return label we will provide. Failure to return the failed components within 30 days will result in a charge of ninety-nine dollars and ninety cents ($99.90) plus applicable taxes being applied to your account.

DSL Extreme supplies a single port DSL bridge modem with the Modem lease described above. The DSL bridge modem does not have wireless capabilities built in. Should you wish to connect multiple computers to your Internet connection (wired or wirelessly) you may do so by connecting a third party router to the DSL modem provided to you. DSL Extreme does not provide support for router(s) or any third party equipment. If your router(s) or any third party equipment are not compatible with the Service it does not relinquish you from your obligations under this Agreement, and you remain responsible for monthly service fees, Early Termination Fees and all other fees, charges and other obligations provided for in this Agreement should you choose to terminate service.

8. TERM.

This Agreement is effective as described above and shall continue until such Services are terminated by you or us pursuant to this Agreement. DSL Extreme is not responsible to notify an Annual Subscriber upon expiration of any annual plan. It is the responsibility of each Annual Subscriber to know or confirm when the applicable annual plan expires.

9. TERMINATION BY SUBSCRIBER.

You may terminate this Agreement at any time for any reason by providing DSL Extreme with thirty (30) days written notice requesting termination of Services. You are still responsible to pay all fees and other charges accrued or otherwise payable under the terms of this Agreement. The thirty (30) day period begins on the date on which DSL Extreme receives your valid written termination request. A monthly Subscriber's termination will be effective on the later of (a) the end of last day of the calendar month during which such thirty (30) day period ends (e.g., a valid written termination request received by DSL Extreme any time during January will result in termination effective at the end of February) or (b) the end of last day of the calendar month requested by the Monthly Subscriber. An Annual Subscriber's termination, if received by DSL Extreme at least thirty (30) days prior to the end of the twelve (12) month term, will be effective at the end of such twelve (12) month term, or such earlier date as the Subscriber requests, and such Annual Subscriber must pay, in addition to all fees and other charges accrued or otherwise payable under the terms of this Agreement, an early termination fee equal to the lesser amount of two hundred and fifty dollars ($250.00) or the amount that would otherwise be payable through the end of the annual plan ("Early Termination Fee"). In the event an Annual Subscriber terminates this Agreement prior to the end of the initial twelve (12) month term because of a service-related problem not caused by the Subscriber that DSL Extreme has failed to cure after what DSL Extreme determines in its sole discretion to be a reasonable amount of time based on the circumstances, the Subscriber is entitled to a waiver of the Early Termination Fee. For clarity, problems with inside wiring is not considered a service-related problem under the preceding sentence. For such waiver to apply, the reason for the waiver stated above must have occurred before termination and the Subscriber must report such reason for termination to DSL Extreme in its valid written termination request. DSL Extreme must in turn be given the opportunity to resolve the problem and the Subscriber must be willing to troubleshoot with DSL Extreme as well as be available for and authorize and pay for the dispatch of a network provider technician. DSL Extreme does not monitor Subscriber accounts for activity, and absence of activity or cancellation of a Subscriber's telephone line will never constitute a termination request with respect to the Services. A written termination request is valid only if it includes your phone number, main username, date you wish the service to be cancelled and the reason for canceling. It must be submitted to us using one of the following methods: 

1. Online at http://www.dslextreme.com/cancel/
2. Via fax at 818-206-0326
3. Via mail to: 
     DSL Extreme
     Attn: Cancellation Department
     9221 Corbin Ave, Suite 260
     Northridge, CA 91324

10. TERMINATION BY DSL EXTREME.

If, in our sole discretion, (a) you are in breach of any of the terms of this Agreement (including for non-payment) or the Acceptable Use Policy or any other policy incorporated herein; (b) you use the Services in a way that is prohibited by law or that is disruptive to, adversely impacts or causes a malfunction to the Service, our servers or other equipment, or the use and enjoyment of other users; (c) you act in an abusive or menacing manner when dealing with DSL Extreme's technical support staff, customer service staff or any other DSL Extreme employees or representatives; (d) we receive an order from a court to terminate your Service; or (e) DSL Extreme for any reason ceases to offer the Service, then DSL Extreme at its sole election may terminate or suspend your Service immediately without notice. For a termination in accordance with this paragraph, you remain liable for all unpaid fees and other charges accrued or otherwise payable under the terms of this Agreement, including without limitation the Early Termination Fee and equipment charges set forth herein, if applicable, provided the Early Termination Fee will not apply if we terminate the Service in accordance with subparagraph (e) for no reason or default by you.

11. TERMINATED SUBSCRIBER.

We may, in our sole discretion, refuse to accept your request or application for renewal or resubscription following a termination or suspension of your Service. If your Service is terminated for any reason, you may, upon approval by DSL Extreme, submit a new order and enter into a new Agreement and must pay a new setup or activation fee. In addition you still remain responsible for any applicable charges and fees including any applicable termination fee.  Any remaining balance and fees from your original agreement must be paid prior to reconnecting service. Upon termination of your account or your use of the Service, we have the right to immediately delete all data, files and other information stored in or for your account without further notice.

12. EASY ISP CHANGE FOR AT&T & VERIZON SUBSCRIBERS.

Completing the AT&T or Verizon ISP change form authorizes AT&T or Verizon to terminate DSL service with your current Internet service provider and further authorizes AT&T or Verizon to establish DSL service with DSL Extreme. Opting to use the ISP change process will reduce or eliminate the amount of downtime that you may experience when switching from your current Internet service provider to DSL Extreme. Most Subscribers experience less than twenty four (24) hours of downtime during this process but overall downtime can be between zero (0) and four (4) business days. You are responsible, and you hold DSL Extreme harmless, for any and all early termination, cancellation or other fees, charges or obligations resulting from your change of Internet service provider.

13. ACTIVATION.

Unless you request otherwise, we will work to provide you the earliest available installation and activation date. Any installation date we provide to you is only an estimate and is not a guaranteed installation date. You agree that circumstances may arise which delay installation or activation and any such delay will not be considered a breach of this Agreement by DSL Extreme. Payment for your initial month's service (and if applicable: setup fees, installation fees, and equipment) must be received prior to your activation date in order for your setup instructions and IP information to be released to you. If your payment is not received by your activation or turn-on date, you will be responsible for the Service fees even though your IP and setup information has not been provided to you. Your computer must be equipped with an Ethernet Network Interface Card (NIC) for proper DSL operation. DSL Extreme does not include a PCI NIC as part of the modem package.  

14. INSTALLATION.

Self-installation, if available, allows a Subscriber to self-install the necessary equipment. This option provides service to the minimum point of entry ("MPOE") of your residence or office. Your MPOE is normally located outside your building. Inside wiring and inside wiring repair is not included with this option. If inside wiring or inside wiring repair is required, you must contract with a third party professional for such work at your own cost. Faulty inside wiring is not grounds for cancellation of your contract. Multi-line phones, phone systems, alarm system or special phone configuration may require a professional installation or special multi-line phone filters. DSL Extreme does not provide nor is responsible for any special equipment including but not limited to a POTS splitter or multi-line phone filters. A required professional installation, need for special equipment in order to establish a connection or an incompatible phone line or phone system is not grounds for cancellation of the Services or this Agreement.

If self-installation is not available or a professional installation is required, installation personnel will need to be dispatched to your premise to complete the professional installation.  A professional installation fee of one hundred ninety-nine dollars ($199.00) will apply in the case of an AT&T Lineshare Subscriber or AT&T Direct Subscriber, unless otherwise stated in the applicable pricing schedule.  A professional installation includes configuring the DSL modem for service.  If necessary, the technician may perform up to one hour of inside wiring work, including the installation of a new jack or new wiring for any Services. If additional inside wiring work is required, you agree to pay one hundred dollars ($100.00) per each additional hour, billed in one hour increments. DSL Extreme does not warranty any inside wiring work and engages independent contractors to perform such work.  You agree that any such technician or other person dispatched to troubleshoot your line is not an employee or agent of DSL Extreme and DSL Extreme is not liable for any damages, costs or expenses relating to or arising from any acts, errors or omissions by any such technician or other person.  You will be required to sign or confirm an agreement with any technician. Professional Installations are not available to Verizon Subscribers. If a Verizon Subscriber requires a Professional Installation it is the Subscriber's responsibility to hire a third party technician.

15. DIAL-UP SERVICE.

The Services under this Agreement do not include dial-up access. You can add dial-up service for unlimited access to the Internet at the rate of five dollars ($5.00) per month. We will not be responsible for any phone charges incurred while dialing our service. You should check with your local phone company to make sure the number you use is a local, toll-free call from your area. If you add dial-up service, it is licensed to a single account for one connection at any given time. Simultaneous logins are not allowed, and will result in suspension of your dial-up access. Dial-up service is not intended to be a dedicated line. Dedicated modems or unmonitored modems connected via dial-up service on a continuous basis are not allowed and will result in the cancellation of your dial-up access. All dial-up connections are automatically terminated after twelve (12) hours of continuous use.

16. TECHNICAL SUPPORT.

DSL Extreme assumes that you have a basic understanding of your computer. DSL Extreme will not train you in basic computer skills (e.g., Opening a Web Brower and browsing the Internet). Technical support is intended to facilitate the setup of your properly functioning computer system for access to the Services. Your computer must recognize the network card, and receive network link connectivity before any technical support may be provided. Support is only available for computers running recent versions of the Macintosh or Windows operating systems. Our technical support staff is not trained to, has no obligation to and will not assist you in installing and/or troubleshooting modems, network cards, routers, complex network configurations or telephone lines, neither will they provide any technical assistance or support for any third party Software. DSL Extreme is not responsible for connection problems due to a computer that is infected with viruses, spyware or malware. It is your responsibility to initiate and be available for technical support during DSL Extreme's hours of operation. If you wish to utilize DSL Extreme's technical support, you must be available to help troubleshoot the connection or computer setup. We do not provide on-site technical support. However phone company technicians may be dispatched to troubleshoot the circuit with your approval. You are solely responsible for all charges involved with dispatching a technician to troubleshoot your line. Charges are currently one hundred fifty dollars ($150.00) per visit or truck roll which includes one hour of work and one hundred dollar ($100.00) for each additional one hour of work billed in one hour increments in the case of an AT&T Direct Subscriber. For AT&T Lineshare Subscribers and Verizon Subscribers, charges are currently sixty dollars ($60.00) per visit or truck roll which includes one-half (1/2) hour of work and thirty-five dollars ($35.00) for each additional one-half (1/2) hour of work. For Covad Subscribers, charges are currently ($175.00) per visit which includes one-half (1/2) hour of work.  All such charges are subject to change with no prior notice. You agree that any such technician or other person dispatched to troubleshoot your line is not an employee or agent of DSL Extreme and DSL Extreme is not liable for any damages, costs or expenses relating to or arising from any acts, errors or omissions by any such technician or other person. A one hundred dollar ($100.00) fee will apply for any missed appointments, missed field technician dispatches or missed professional installation appointments.

17. NEWS SERVER AND PERSONAL WEB SPACE.

The News server (news.dslextreme.com) and personal web space are complimentary services included in the Services and carry no uptime or throughput guarantees and minimal technical support. The News server is subject to change at any time. By using the news service you agree to the terms of service from the outsourced third party provider which can be found at http://support.highwinds-media.com/tos.pdf 

18. EMAIL, ANTI-SPAM AND ANTI-VIRUS.

DSL Extreme provides one (1) primary email address and a limited number of additional email addresses per Subscriber account. The primary email address username is selected and reserved during the order process. The primary email address that was reserved during your order can be activated and additional email addresses can be created using the Members section of our website at: https://www.dslextreme.com/members. Email accounts that have not been accessed in ninety (90) days or more will be automatically deactivated on the mail server. All mail stored on the server for an account that has been deactivated will be automatically removed and cannot be recovered. DSL Extreme is not responsible for any lost email due to an account being deactivated. The anti-spam and anti-virus filters are services available for Subscribers. The anti-spam and anti-virus features are on by default. The anti-virus server software is a commercially available third party product designed to stop viruses before they reach your mailbox. We take no responsibility for your computer and any viruses not blocked by the software. We highly recommend using third party virus protection software that runs on your computer in addition to the anti-virus filter to better ensure virus protection. DSL Extreme takes no responsibility for legitimate virus free email that is blocked by virus software.

The anti-spam filter protection help protect clients from receiving spam in their Inbox. The spam that is filtered will be moved to a folder labeled "SPAM" and can be accessed from the webmail interface (http://www.dslextreme.com/webmail). Messages will be stored in the SPAM folder and can be retrieved for up to thirty (30) days. Messages thirty (30) days or older will automatically be permanently deleted by the server. It is the Subscriber's responsibility to check these messages to ensure no legitimate email was filtered. DSL Extreme is not responsible for any email messages, legitimate or not, that are filtered or deleted by the spam filtering software. DSL Extreme currently utilizes the Google Apps platform to provide mail service to Subscribers. As a Subscriber, you agree to the terms of service that are located at http://www.google.com/a/help/intl/en/users/terms.html. DSL Extreme reserves the right to change mail platforms and mail options at any time without prior notification.

19. MAINTAINING CURRENT TELEPHONE SERVICE.

Lineshare DSL Service shares the Subscriber's current telephone line and service. It is the Subscriber's sole responsibility to maintain the phone line and phone number of original installation in continuous working order with the local phone company in order to receive the Services. A Lineshare Subscriber who disconnects telephone service remains responsible for monthly service fees, Early Termination Fees and all other fees, charges and other obligations provided for in this Agreement. A sixty dollar ($60.00) transfer fee will apply to any AT&T or Verizon Subscriber and a one hundred dollar ($100.00) transfer fee will apply to any Covad Subscriber who changes their current telephone service. A change in phone service will result in downtime while service is reestablished. Subscribers under a one year contract commitment will be required to enter into a new one year contract when a change in phone service is made. A change in phone service includes but is not limited to change of phone number, change of phone line or change of service location.

20. MOVING YOUR SERVICE.

Subscribers are permitted to move their service to a new phone line and/or location of service where Service is available. Annual Subscribers under a contract commitment will be required to enter into a new contract commitment when a change in service phone line and/or service location is requested. If service is not available at the Subscriber's new location it does not relinquish you from this Agreement and you remain responsible for monthly service fees, Early Termination Fees and all other fees, charges and other obligations provided for in this Agreement.

21. CHANGING SUBSCRIPTIONS.

You may change your plan speed at any time. A fifty dollar ($50.00) downgrade fee will apply to any AT&T Subscriber or Verizon Subscriber, who downgrades their speed. A ninety-nine dollar ($99.00) fee will apply to any Covad Subscriber who upgrades or downgrades their speed. A fifty dollar ($50.00) fee will apply to any Subscriber who switches from a Static IP to a Dynamic IP. Changes in Service may require a new Annual contract. Promotional packages are only available to first time DSL Extreme Subscribers.

22. IP ADDRESSES.

Dynamic IP Subscriptions allow Subscribers to obtain up to 1 public IP that can change at any time. Static IP Subscriptions may be available at an additional cost as listed in the Pricing Schedule. Upon expiration, cancellation or termination of this Agreement, a Subscriber must relinquish any IP addresses or address blocks assigned to them by DSL Extreme. DSL Extreme may choose to assign any Subscriber on Dynamic or Static IP Subscriptions a new IP address at any time with no prior notice.

23. ACCEPTABLE USE.

You agree to use the Services in accordance with DSL Extreme's acceptable use policy ("Acceptable Use Policy") published at http://www.dslextreme.com/termsconditions?i=9. DSL Extreme reserves the right to make changes to the Acceptable Use Policy without notice.

24. PRIVACY POLICY.

DSL Extreme will treat your personal information in accordance with DSL Extreme's privacy policy ("Privacy Policy") published at http://www.dslextreme.com/termsconditions?i=8. You agree to the terms of the Privacy Policy. DSL Extreme reserves the right to make changes to the Privacy Policy without notice.

25. PORT FILTERING.

A port 25 (outgoing mail) filter is applied to all Subscribers to prevent against spam generated from our network. DSL Extreme reserves the right to block any port without prior notice to protect the network and its Subscribers from potential virus attacks spreading over a certain port.

26. WARRANTIES AND LIMITATIONS OF LIABILITY.

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE, EQUIPMENT AND SOFTWARE SUPPLIED BY DSL EXTREME HEREUNDER AND IN CONNECTION WITH THE SERVICES IS PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITH ALL FAULTS. EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH IN THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER WARRANTY FOR ANY SOFTWARE OR EQUIPMENT PROVIDED BY DSL EXTREME (BUT ONLY IF SUCH WARRANTY IS INCLUDED WITH SUCH SOFTWARE OR EQUIPMENT). DSL EXTREME (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS DISCLAIM ANY AND ALL WARRANTIES FOR THE SERVICE, SOFTWARE AND EQUIPMENT WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, NON-INTERFERENCE, TITLE, COMPATIBILITY OF COMPUTER SYSTEMS, INTEGRATION, AND THOSE ARISING FROM COURSE OF DEALING, COURSE OF TRADE, OR ARISING UNDER STATUTE. NO ADVICE OR INFORMATION GIVEN BY DSL EXTREME OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. USE OF DSL EXTREME TECHNICAL SUPPORT IS AT YOUR OWN RISK AND IS NOT WARRANTED.

DSL EXTREME DOES NOT WARRANT OR GUARANTEE THAT THE SERVICE CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE, EVEN IF DSL EXTREME HAS ACCEPTED YOUR ORDER FOR THE SERVICE. THE PROVISIONING OF THE SERVICE IS SUBJECT TO CIRCUIT AVAILABILITY AND OTHER FACTORS, INCLUDING WITHOUT LIMITATION, LOOP LENGTH, THE CONDITION OF YOUR TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND YOUR COMPUTER/DEVICE CONFIGURATION AND CAPABILITIES, AMONG OTHER FACTORS. IN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR DSL EXTREME SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY DSL EXTREME -PROVIDED EQUIPMENT, PURSUANT TO THE TERMS OF THIS AGREEMENT).

DSL EXTREME DOES NOT WARRANT THAT THE SERVICE, SOFTWARE OR EQUIPMENT PROVIDED BY DSL EXTREME WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, WORMS, OR THE LIKE. DSL EXTREME SHALL NOT BE LIABLE FOR LOSS OF YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE MODIFICATION OR ALTERATION OF YOUR EQUIPMENT, RENDER THE SAME OBSOLETE OR OTHERWISE AFFECT ITS PERFORMANCE. DSL EXTREME MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED USING THE SERVICE, THE SOFTWARE, THE EQUIPMENT OR THE INTERNET. DSL EXTREME MAKES NO WARRANTY REGARDING THE CONTENT AND INFORMATION ACCESSED BY USING THE SERVICE, THE SOFTWARE, THE EQUIPMENT OR ANY LINKS DISPLAYED. YOU EXPRESSLY ASSUME ALL RISK AND RESPONSIBILITY FOR USE OF THE SERVICE, THE SOFTWARE, THE EQUIPMENT AND THE INTERNET GENERALLY. YOU AGREE NOT TO USE THE SERVICE, THE SOFTWARE OR THE EQUIPMENT IN ANY HIGH RISK ACTIVITIES WHERE DAMAGE OR INJURY TO PERSON, PROPERTY, ENVIRONMENT, OR BUSINESS MAY RESULT IF AN ERROR OCCURS.

IN NO EVENT SHALL DSL EXTREME (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, THE SOFTWARE OR THE EQUIPMENT, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY, EVEN IF DSL EXTREME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.

ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS SECTION ALSO APPLY TO DSL EXTREME'S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT.

ANY RIGHTS OR LIMITS STATED HEREIN ARE THE MAXIMUM FOR WHICH DSL EXTREME (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), DSL EXTREME'S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS ARE COLLECTIVELY RESPONSIBLE.

THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (SUCH AS CONSUMER LAWS), WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, OUR EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

DSL EXTREME RESERVES THE RIGHT TO PURSUE ANY AND ALL LEGAL AND EQUITABLE CLAIMS AGAINST YOU PERTAINING TO YOUR USE OR MISUSE OF THE SERVICE, THE SOFTWARE OR THE EQUIPMENT, OR FOR YOUR BREACH OF THE AGREEMENT (INCLUDING ANY POLICIES RELATING TO THE SERVICE.) 

WITHOUT (A) INCREASING ANY OF THE LIABILITIES OR OTHER OBLIGATIONS DSL EXTREME (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS ARE OTHERWISE SUBJECT TO PURSUANT TO THIS AGREEMENT OR SUBJECTING DSL EXTREME (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS TO ANY ADDITIONAL LIABILITIES OR OTHER OBLIGATIONS OR (B) INCREASING ANY OF THE RIGHTS YOU ARE OTHERWISE ENTITLED TO PURSUANT TO THIS AGREEMENT OR PROVIDING YOU WITH ANY ADDITIONAL RIGHTS, THE MAXIMUM AGGREGATE LIABILITY OF DSL EXTREME (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES AND AFFIL


 

    
  I want to thank the person that helped me. They were great and I learned 2 new things about my email.  
 

From Talia S.
 
t
  • @wasi_r @DSL Extreme Thanks for the awesome service. I am loving it. Also thanks to @leolaporte and @TWiT
  • @jank0 Wanted to thank @DSL Extreme