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Error 718
Dialup Networking Error: 718 (PPP Timeout)
A PPP (connection) negotiation was started, but terminated because the remote computer did not respond within an appropriate time.
POSSIBLE CAUSES:
1. Poor phone line quality
2. A problem with the server at the ISP
3. The wrong username and or password were entered.
4. The wrong phone number was dialed by the connection.
5. The server type settings maybe incorrect on the computer.
6. The modem may need initialization string to stabilize its operation.
NOTE: example - username = your [email protected]
Password = the password you created when you setup your account with DSLExtreme
POSSIBLE RESOLUTIONS:
Fix #1
1. If you are using extension cords or faxes or any other similar device, disconnect them and try again.
2. Make sure the correct username and or password have been entered.
3. Verify that the correct access number is being used.
4. Make sure the server types in dial up networking are set to PPP, and TCP/IP box is checked.
5. Use a initialization string such as +ms=v90 for smoother operation.
Fix #2
1. Reboot the machine, verify your Username and Password, and try again.
Username = your [email protected]
Password = the password you created when you set up your account with us
Check for realms, if in NT make sure you have nothing under domain, accept any auth including clear text is checked, and try unchecking Enable PPP LCP extensions. Make sure logon to network isn't checked. Make sure that nothing is typed in the DOMAIN field if this is NT.
2. This is often a POP problem. Try logging onto a different POP. 718 is usually on the ISP's end, but NOT ALWAYS. If there are multiple calls coming into our call center then we would see a problem, but if not, it is probably the user's computer.
3. Delete the pwl files.
4. Have DSL Extreme reset the password.
5. Recreate connectoid.
6. Full uninstall and reinstall of connectoid, network, and DUN/RAS.
7. This can sometimes also be a communications problem caused by heavy line noise or modem problems.
Try updating the modem drivers, inits, commas, etc...and have a line noise test performed by DSL Extreme and the Telco.
Created On: 11/1/2004 2:16:00 PM
Last Modified On: 4/11/2006 9:34:00 AM
Article ID: 10114
Viewed 6,904 times
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