DSL Extreme
Where are you? Support > Knowledge Base > Dialup Support > Dialup Errors > Error 629
 

Error 629  

Error 629: Remote Disconnection
 
How to Resolve Error 629: Remote Disconnection
 
This is a connection related error with Dial-Up Networking. This error can be caused by the software or modem not being configured properly or being damaged. This problem is occasionally caused by network or capacity problems. Check DSL Extreme’s Network Status number to determine if there are any network problems in your area. Call 1-(800)774-3379.
 
This will give you the network status for your area. If your area is listed as having problems, rest assured that we are working hard to solve them. Please try connecting again later. The following is a step-by-step process for troubleshooting this error.
 
Fix #1
Step 1 - Shutdown and Restart
Shutting down and restarting the computer may be all that is necessary to eliminate this error.
 
  1. Click the Start button and choose Shut Down.
  2. When the Shut Down Windows dialog box appears, choose Shut down the computer, and click Yes.
  3. Turn off the computer when prompted.
  4. After 10 seconds, turn the machine back on and attempt to connect again. If the error occurs again, proceed to the next section.
 
Step 2 - Check Your Password
 
Step 3 - Check the phone lines
 
Line noise can alter the sound transmitted over your phone lines (by adding noise, or leaving out frequencies). This is significant because a modem turns your computer's data into sound. If the sound is altered, the data is altered.
 
To test your phone lines take the following steps:
If at any time during these tests the audio quality is measurably improved, you may have found the weak link.
 
  1. Unplug the telephone line connected to your modem, and plug it into a phone. Then pick up the receiver, and listen carefully to the dial tone. Does the dial tone sound distorted; does it crackle or hiss? Or does it sound smooth and unbroken?
  2. Hit any key on the phone pad to clear the dial tone. Do you hear any hiss, or low hums, static or other interference like radio noise or other people speaking on the phone?
  3. If you do hear interference in your phone line, try using a different cable to plug the phone into the wall. If the line runs through a surge protector, try temporarily bypassing it.
  4. Try plugging into a different phone jack in your home. If the quality does not improve, the situation may warrant a call to your phone company's residential repair line. Note that this may involve a visit to your home, which, depending on your service contract, may also involve a charge. Be sure to investigate this before agreeing to a home visit. If your phone line does not display any measurable quality-loss, or if the phone company gives your local wiring a clean bill of health, proceed to the next step.
 
Step 4 - Check the Modem
Have you connected before with this modem? If not, there may be a problem with the way that Windows 95 or 98 is seeing your modem.
 
  1. Open the Modems control panel, and click on the Diagnostics tab.
  2. Select the port your modem is connected to by clicking once on it.
  3. Click on the More Info button. Windows will then attempt to communicate with your modem. If this communication attempt fails, try setting up your modem again from the Modems control panel, and consult the Modem manufacturer to make certain that you have the most current drivers for your modem. If the attempt is successful we can continue on to the next step.
 
Step 5 - Lower the Modem Speed
  1. Open the Modem control panel we used in Step 3.
  2. Click on the General tab.
  3. Select your Modem and click Properties.
  4. At the bottom section of the window, lower the port speed to 9600.
  5. Attempt to connect to DSL Extreme.
 
If the connection works then return to the Modem control panel and follow the instructions above, moving the speed up a step at a time until a maximum connection speed is reached. If the modem has previously connected at higher speeds, you should try re-installing the modem driver in Windows 98. Consult your modem manual for instructions.
 
Fix #2
  1. Does it ask for the UN/PASS more than once?  If so, verify UN/PASS.
NOTE: username = your username@dslextreme.com
  1. Check the dialer settings, if IPX/SPX is checked and not TCP/IP this would be the cause.  In any case the only two things that should be checked are Enable Software Compression and TCP/IP.  Also enable DNS.  Logon to Network being checked can very well be the culprit.
  2. Make sure that the Microsoft VPN Adapter is not selected under connect using.
  3. Recreate the dialer.
  4. Windows NT?  In the Security Tab in Phonebook, make sure that "accept any authentication including clear text" is checked.
  5. Check the Network Control Panel settings.
  6. Reboot the machine.
  7. Modem issue?  Use this page for driver updates/init strings..
  8. Try disconnecting any phones, caller ID boxes, answering machines, line splitters from line. Plug modem directly into the line.  Try using a different phone cord between modem and phone socket.  Check for line noise with you Telco.
 




 

Search our Knowledge Base

Do the links above not match what problem you're trying to solve or question you might have? With over 600 articles and growing our Knowledge Base most likely has what you're looking for.

Enter a Search Term: Or do an Advanced Search
 

Don't want to search? Go to our Knowledge Base directly

Send an Email to a Representative

Sales & Information

Have some pre-sales questions about our packages or features?

Billing Department

Have a question about your bill or upgrading your package?

Technical Support

Having problems with your Connection? Or setting up your email?

    
  I am extremely, extremely happy with my DSL customer service... and especially the wonderful price of my service!!!  
 

From Marjorie K.
 
t
  • @michael_greer @DSLExtreme ROCKS! Less than 24 hours after asking for it I have a new modem installed & running fine! As always, great service!