This DSL Extreme Fusion Broadband + Phone Terms of Service (this
"Agreement") is entered into by and between a subscriber ("you," "your" or
"Subscriber") and Telecom Evolutions, LLC dba DSL Extreme ("DSL Extreme,"
"us" or "we") and sets forth the terms and conditions upon which you agree to
use certain Services (as defined below) provided or sold by us. You are deemed
to have accepted this Agreement upon the earliest of: (a) your submission of a
Services Order; (b) your affirmative acceptance of the Agreement electronically
during the Services ordering process; or (c) your use of the Services. This
Agreement includes and incorporates herein the Acceptable Use Policy, Privacy
Policy, and other materials specifically referenced in this Agreement, all of
which can be located at
http://www.dslextreme.com/termsconditions.
1. THE SERVICES.
DSL Extreme provides certain Internet based services, such as broadband
connectivity and email, as well as customer support and account management
services. Additionally, DSL Extreme is an authorized reseller of services
provided by Sonic.net and Sonic Telecom, LLC (collectively, "Sonic Telecom"),
including connectivity data services and the Fusion℠ Voice Services for local, direct dial long distance
and international calling (the "Sonic Telecom Services"). The Services we are
providing under this Agreement include the Sonic Telecom Services, supported by
Sonic Telecom. The specific Services and speeds of the Services, including the
Sonic Telecom Services, that will be provided to you under this Agreement are
set forth in your Pricing Schedule.
With regard to the Fusion℠
Voice Services, if you ordered residential services, you agree to use the
Service only for non-business, residential use. Residential and business
services are intended for direct-dialed live voice call use only. Certain
applications, including but not limited to the following are prohibited: direct
modem to modem calls, including but not limited to, Internet and Intranet
access, telemarketing, robocalls or any other form of auto-dialing, broadcast
faxing, call centers or use in a PBX, PBX-like system or IP telephony system.
Resale of these Services, or sharing by any other means, is expressly
prohibited and you agree that you will not resell or share such Services. To
receive Services, you must execute a Letter of Agency, as approved by Sonic
Telecom.
Your connection is supported by Sonic Telecom and it retains the
right to cancel the service before or after installation at its sole discretion
at any time. Although pre-qualification provides a good measure of certainty
regarding Service availability, it is not a guarantee.
Fusion Broadband is a best-effort service and circuit uptime is
not guaranteed. The Fusion Broadband Services does not include a provision for
credits for any down time. If you need a connection with a Service Level
Agreement (SLA) that defines procedures and credits for down time, please
contact us about alternative services that may be available to you such as T1,
dedicated lines, etc.
Your Internet connectivity speed will vary depending on the plan,
line capabilities (e.g., loop length, line condition, gauge of copper wire and
phone company provisioning), your distance from the local service provider's
central office, Internet congestion, the upload and download speed of your
destination server, and many other factors. The maximum speed is stated under
optimal conditions and may vary significantly. Speeds are subject to a 20%
overhead (e.g., 768k stated speed = 768k times 80% throughput = 614k actual
speed). All circuits are provisioned at the highest attainable speed rate for
their specific line and come with no minimum speed guarantees. At present,
we do not cap or limit any bandwidth or downloads, but reserve the right to
change this policy if we determine to do so, in our sole discretion, or if our
telecommunications provider imposes such limits or requests that we impose such
limits.
2. SUBSCRIBER INFORMATION AND REPRESENTATIONS.
The Services are provided either as a 'Residential Service' or
'Business Service' depending on how it is to be used. You must choose the type
of service during the ordering process. By ordering Residential Services, you
are representing that the Services provided to you under this Agreement will
not be used substantially for business. Residential Services are intended to
be used only for personal/family use and are not to be principally used by a
business organization in its operations (although it is recognized that from
time to time individuals may use residential Services in connection with their
employment by a third party employer and such use, if not a substantial use of
the Services, shall not constitute a 'Business Service'). If at any time it is
determined by us that you are using the Residential Services as a 'Business
Service,' you will be responsible to pay additional charges and fees applicable
to those Services, including any termination charge that may apply if such
Business Services are not available.
Similarly, if you improperly order Residential Service for a
business location and this is identified, you will be liable to pay additional
fees applicable to those different services as well as potential termination
charges.
In ordering and using the Services, you represent that you are at
least eighteen (18) years of age, have the legal capacity and authority to
enter into this Agreement and affirm that any information you supply to us is correct
and complete. You understand that DSL Extreme relies on the information you
supply and that providing false or incorrect information may result in Service
delays or the suspension or termination of your Service. You agree to promptly
notify DSL Extreme whenever your relevant personal or billing information
changes, including without limitation, your name, address, telephone number,
and billing/payment account, including any applicable credit card number and/or
expiration date. Your Services may be suspended and late fees or
reconnect fees may apply if your payment account information expires.
3. GENERAL PRICING AND FEES.
DSL Extreme's prices are shown in the applicable Pricing Schedule
and you will be charged based on the Plan and Options selected during the
ordering process. If you are a new subscriber to the Services, you may qualify
for certain promotional pricing. Promotional pricing will not be available if
you change the speed of your ordered Services or connection type after the
initial order. If you selected a "Month to Month" Plan, if available, you will
initially be charged the monthly price(s) listed on the Pricing Schedule
corresponding to your chosen Plan and Options. However, these monthly prices
are subject to increase to DSL Extreme's general then current prices at any
time. If you selected a "1 Year Contract" Plan, you are deemed an "Annual
Subscriber" and will pay the monthly price(s) listed on the Pricing Schedule
corresponding to your chosen Plan and Options. As an Annual Subscriber, such
price is fixed for the initial twelve (12) month term. Following the initial
twelve (12) month term, your Services will continue on a month-to-month basis
at our current general price for such Services, and such prices may be
increased as described above, unless you register for a new "1 Year Contract"
Plan at such time, if available. In addition to regular fees set forth in the
Pricing Schedule, you will be charged and agree to pay all other applicable
taxes, network usage charges, surcharges, and fees, including charges imposed
against DSL Extreme by third party providers that it passes on to you. The
taxes and surcharges may vary on a monthly basis for both month-to-month and
Annual Subscribers; any variations will be reflected in your monthly charge.
The taxes and fees applicable to the Services are set forth on http://www.dslextreme.com/support/kb/voice-taxes-and-fees.
4. SETUP AND ACTIVATION FEES.
If you are a month-to-month Subscriber, a non-refundable
activation fee of thirty-five dollars ($35.00) will be charged unless otherwise
stated in the applicable Pricing Schedule or Services Order. This fee is waived
if you selected a "1 Year Contract" or any then available longer period.
5. PAYMENT, LATE FEES AND OTHER CHARGES.
Unless set forth in writing, there is no money back guarantee for
any Services. There are no pro-rated refunds for unused time, including for
pre-paid plans. Unless otherwise stated in the Pricing Schedule, we will invoice and charge you monthly on the day your bill is due. All payments are processed electronically, so you
must provide us with a valid credit or debit card and keep such information
updated. If the payment fails to process at any time during this Agreement,
DSL Extreme may deny, discontinue or otherwise suspend your Service until full
payment is received. You are still responsible for paying any applicable fees
while Services are suspended due to non-payment. All accounts suspended for
non-payment are subject to a ten dollar ($10.00) re-activation fee.
You must provide notice of any disputed charges within sixty (60)
days from the date of such charge together with sufficient information and
detail for us to be able to evaluate the dispute—no dispute can be made with
regard to such charges after expiration of such time period. Any account which
goes into collection status will be transferred to a collection agency and
incur a twenty-five dollar ($25.00) processing fee and other applicable fees
and charges, including those imposed by the collection agency. You agree to pay
a twenty-five dollar ($25.00) service charge on all returned checks, disputed
credit cards, and credit card chargebacks. Past due accounts will accrue a
monthly charge of one and one-half percent (1.5%) of the past due balance or
one dollar ($1.00), whichever is greater.
6. EQUIPMENT.
We require you to use our supplied DSL modem with the Services.
We will provide you with the free use of a modem, a "Free Modem Lease." A
shipping and handling fee of fourteen dollars and ninety-five cents ($14.95) is
applied. A one-time California use tax is required in California.
DSL Extreme supplies a single port DSL bridge modem with their
Free Modem Lease. The DSL bridge modem does not have wireless capabilities
built in. Should you wish to connect multiple computers to your Internet
connection (wired or wirelessly) you may do so by connecting a third party
router to the DSL modem provided to you. DSL Extreme does not provide support
for router(s) or any third party equipment. If your router(s) or any third
party equipment are not compatible with the Service it does not relinquish you
from your obligations under this Agreement, and you remain responsible for
monthly service fees, Early Termination Fees and all other fees, charges and
other obligations provided for in this Agreement should you choose to terminate
service.
You must return to DSL Extreme the complete modem kit in a
useable condition at your expense within thirty (30) days of termination of the
Service. If you fail to return the modem kit in working condition during that
period, you agree to pay ninety-nine dollars and ninety cents ($99.90) plus
applicable taxes to purchase such modem. If any returned equipment is damaged
through apparent misuse or neglect, as we determine (example, having signs of
being exposed to water, excessive heat or other physical abuse), you agree to
pay any charges assessed to cover the replacement.
If we determine that any leased equipment is failing to function
correctly, we will replace components as deemed necessary at no additional cost
to you. We will ship replacement parts and you are expected to return failed
components within 30 days with the pre-paid return label we will provide.
Failure to return the failed components within 30 days will result in a charge
of ninety-nine dollars and ninety cents ($99.90) plus applicable taxes being
applied to your account.
7. TERM.
This Agreement is effective as described above and shall continue
until such Services are terminated by you or us pursuant to this Agreement. DSL
Extreme is not responsible to notify an Annual Subscriber upon expiration of
any annual plan. It is the responsibility of each Annual Subscriber to know or
confirm when the applicable annual plan expires.
8. TERMINATION BY SUBSCRIBER.
You may terminate this Agreement at any time for any reason by
providing DSL Extreme with thirty (30) days written notice requesting
termination of Services. You are still responsible to pay all fees and other
charges accrued or otherwise payable under the terms of this Agreement. The
thirty (30) day period begins on the date on which DSL Extreme receives your
valid written termination request. A monthly Subscriber's termination will be
effective on the later of (a) the end of last day of the calendar month during
which such thirty (30) day period ends (e.g., a valid written termination request
received by DSL Extreme any time during January will result in termination
effective at the end of February) or (b) the end of last day of the calendar
month requested by the Monthly Subscriber. An Annual Subscriber's termination,
if received by DSL Extreme at least thirty (30) days prior to the end of the
twelve (12) month term, will be effective at the end of such twelve (12) month
term, or such earlier date as the Subscriber requests, and such Annual
Subscriber must pay, in addition to all fees and other charges accrued or
otherwise payable under the terms of this Agreement, an early termination fee
equal to the lesser amount of two hundred and fifty dollars ($250.00) or the
amount that would otherwise be payable through the end of the annual plan ("Early
Termination Fee"). In the event an Annual Subscriber terminates this Agreement
prior to the end of the initial twelve (12) month term because of a
service-related problem not caused by the Subscriber that DSL Extreme has
failed to cure after what DSL Extreme determines in its sole discretion to be a
reasonable amount of time based on the circumstances, the Subscriber is
entitled to a waiver of the Early Termination Fee. For clarity, problems with
inside wiring is not considered a service-related problem under the preceding
sentence. For such waiver to apply, the reason for the waiver stated above must
have occurred before termination and the Subscriber must report such reason for
termination to DSL Extreme in its valid written termination request. DSL Extreme
must in turn be given the opportunity to resolve the problem and the Subscriber
must be willing to troubleshoot with DSL Extreme as well as be available for
and authorize and pay for the dispatch of a network provider technician. DSL
Extreme does not monitor Subscriber accounts for activity, and absence of
activity or cancellation of a Subscriber's telephone line will never constitute
a termination request with respect to the Services. A written termination
request is valid only if it includes your Fusion Broadband phone number, main
username, date you wish the service to be cancelled and the reason for
canceling. It must be submitted to us using one of the following methods:
1. Online at http://www.dslextreme.com/cancel/
2. Via fax at 818-206-0326
3. Via mail to:
DSL Extreme
Attn: Cancellation Department
9221 Corbin Ave, Suite 260
Northridge, CA 91324
9. TERMINATION BY DSL EXTREME.
If, in our sole discretion, (a) you are in breach of any of the
terms of this Agreement (including for non-payment) or the Acceptable Use
Policy or any other policy incorporated herein; (b) you use the Services in a
way that is prohibited by law or that is disruptive to, adversely impacts or
causes a malfunction to the Service, our servers or other equipment, or the use
and enjoyment of other users; (c) you act in an abusive or menacing manner when
dealing with DSL Extreme's technical support staff, customer service staff or
any other DSL Extreme employees or representatives; (d) we receive an order
from a court to terminate your Service; or (e) DSL Extreme for any reason
ceases to offer the Service, then DSL Extreme at its sole election may
terminate or suspend your Service immediately without notice. For a termination
in accordance with this paragraph, you remain liable for all unpaid fees and
other charges accrued or otherwise payable under the terms of this Agreement,
including without limitation the Early Termination Fee and equipment charges
set forth herein, if applicable, provided the Early Termination Fee will not
apply if we terminate the Service in accordance with subparagraph (e) for no
reason or default by you..
10. TERMINATED SUBSCRIBER.
We may, in our sole discretion, refuse to accept your request or
application for renewal or resubscription following a termination or suspension
of your Service. If your Service is terminated for any reason, you may, upon
approval by DSL Extreme, , submit a new order and enter into a new Agreement
and must pay a new setup or activation fee. In addition you still remain
responsible for any applicable charges and fees including any applicable
termination fee. Any remaining balance and fees from your original agreement
must be paid prior to reconnecting service. Upon termination of your account or
your use of the Service, we have the right to immediately delete all data,
files and other information stored in or for your account without further
notice.
11. EASY SERVICE PROVIDER CHANGE FOR SUBSCRIBER WITH CURRENT AT&T PHONE SERVICE.
Completing the service provider Letter of Authorization (LOA) or
change form authorizes us to terminate Internet service with your current
Internet service provider and phone service with your current provider and
further authorizes AT&T to establish Fusion Broadband service with DSL
Extreme and port your existing phone number to DSL Extreme. Most Subscribers
experience less than twenty four (24) hours of downtime during this process but
overall downtime can be between zero (0) and four (4) business days. You are
responsible, and you hold DSL Extreme harmless, for any and all early
termination, cancellation or other fees, charges or obligations resulting from
your change of service providers. Once your Fusion Broadband activation date
has past and your Fusion Broadband service is established it is your
responsibility to contact your current Internet and phone service provider to
fully terminate your service with them.
12. ACTIVATION.
Unless you request otherwise, we will work to provide you the
earliest available installation and activation date. Any installation date we
provide to you is only an estimate and is not a guaranteed installation date.
You agree that circumstances may arise which delay installation or activation
and any such delay will not be considered a breach of this Agreement by DSL
Extreme. Payment for your initial month's service (and if applicable: setup
fees, installation fees, and equipment) must be received prior to your
activation date in order for your setup instructions and IP information to be
released to you. If your payment is not received by your activation or turn-on
date, you will be responsible for the Service fees even though your IP and
setup information has not been provided to you. Your computer must be equipped
with an Ethernet Network Interface Card (NIC) for proper Fusion Broadband
operation. DSL Extreme does not include a PCI NIC as part of the modem
package.
13. SELF-INSTALLATION.
Self-installation allows a Subscriber to install the necessary
equipment. This option provides service to the minimum point of entry ("MPOE")
of your residence or office. Your MPOE is normally located outside your
building. Inside wiring and inside wiring repair is not included with this
option. If inside wiring or inside wiring repair is required, you must contract
with a third party professional for such work at your own cost. Faulty inside
wiring is not grounds for cancellation of your contract. Multi-line phones,
phone systems, alarm system or special phone configuration may require a
professional installation or special multi-line phone filters. DSL Extreme does
not provide nor is responsible for any special equipment including but not
limited to a POTS splitter or multi-line phone filters. A required professional
installation, need for special equipment in order to establish a connection or
an incompatible phone line or phone system is not grounds for cancellation of
the Services or this Agreement.
14. DIAL-UP SERVICE.
The Services under this Agreement do not include dial-up access.
You can add dial-up access service for an additional five dollars ($5.00) per
month. We can provide a list of locations where dial-up access is available, as
it may not be available in all locations. We will not be responsible for any
phone charges incurred while dialing our service. You should check with your
local phone company to make sure the number you use is a local, toll-free call
from your area. If you add dial-up service, it is licensed to a single account
for one connection at any given time. Simultaneous logins are not allowed, and
will result in suspension of your dial-up access. Dial-up service is not
intended to be a dedicated line. Dedicated modems or unmonitored modems connected
via dial-up service on a continuous basis are not allowed and will result in
the cancellation of your dial-up access. All dial-up connections are
automatically terminated after twelve (12) hours of continuous use.
15. TECHNICAL SUPPORT.
DSL Extreme assumes that you have a basic understanding of your
computer. DSL Extreme will not train you in basic computer skills (e.g.,
Opening a Web Brower and browsing the Internet). Technical support is intended
to facilitate the setup of your properly functioning computer system for access
to the Services. Your computer must recognize the network card, and receive
network link connectivity before any technical support may be provided. Support
is only available for computers running recent versions of the Macintosh or
Windows operating systems. Our technical support staff is not trained to, has
no obligation to and will not assist you in installing and/or troubleshooting
modems, network cards, routers, complex network configurations or telephone
lines, neither will they provide any technical assistance or support for any
third party Software. DSL Extreme is not responsible for connection problems
due to a computer that is infected with viruses, spyware or malware. It is your
responsibility to initiate and be available for technical support during DSL
Extreme's hours of operation. If you wish to utilize DSL Extreme's technical
support, you must be available to help troubleshoot the connection or computer
setup. We do not provide on-site technical support. However phone company
technicians may be dispatched to troubleshoot the circuit with your approval.
You are solely responsible for all charges involved with dispatching a
technician to troubleshoot your line. Charges are currently one hundred fifty
dollars ($150.00) per visit or truck roll which includes one hour of work and
eighty-five dollars ($85.00) for each additional one- hour of work, billed in
one hour increments. All such charges are subject to change with no prior
notice. You agree that any such technician or other person dispatched to
troubleshoot your line is not an employee or agent of DSL Extreme and DSL
Extreme is not liable for any damages, costs or expenses relating to or arising
from any acts, errors or omissions by any such technician or other person. A
one hundred dollar ($100.00) fee will apply for any missed appointments, missed
field technician dispatches or missed professional installation appointments.
16. NEWS SERVER AND PERSONAL WEB SPACE.
The News server (news.dslextreme.com) and personal web space are
complimentary services included with the Services and carry no uptime or
throughput guarantees and minimal technical support. The News server is subject
to change at any time. By using the news service you agree to the terms of
service from the outsourced third party provider which can be found
at http://support.highwinds-media.com/tos.pdf
17. EMAIL, ANTI-SPAM AND ANTI-VIRUS.
DSL Extreme provides one (1) primary email address and a limited
number of additional email addresses per Subscriber account. The primary email
address username is selected and reserved during the order process. The primary
email address that was reserved during your order can be activated and
additional email addresses can be created using the Members section of our
website at: https://www.dslextreme.com/members. Email
accounts that have not been accessed in ninety (90) days or more will be
automatically deactivated on the mail server. All mail stored on the server for
an account that has been deactivated will be automatically removed and cannot
be recovered. DSL Extreme is not responsible for any lost email due to an
account being deactivated. The anti-spam and anti-virus filters are services
available for Subscribers. The anti-spam and anti-virus features are on by
default. The anti-virus server software is a commercially available third party
product designed to stop viruses before they reach your mailbox. We take no
responsibility for your computer and any viruses not blocked by the software.
We highly recommend using third party virus protection software that runs on
your computer in addition to the anti-virus filter to better ensure virus
protection. DSL Extreme takes no responsibility for legitimate virus free email
that is blocked by virus software.
The anti-spam filter protection help protect clients from
receiving spam in their Inbox. The spam that is filtered will be moved to a
folder labeled "SPAM" and can be accessed from the webmail interface (http://www.dslextreme.com/webmail).
Messages will be stored in the SPAM folder and can be retrieved for up to
thirty (30) days. Messages thirty (30) days or older will automatically be
permanently deleted by the server. It is the Subscriber's responsibility to
check these messages to ensure no legitimate email was filtered. DSL Extreme is
not responsible for any email messages, legitimate or not, that are filtered or
deleted by the spam filtering software. DSL Extreme currently utilizes a third-party platform powered by Zimbra to provide mail service to Subscribers. DSL Extreme reserves the right to change mail platforms and mail options at any time without prior notification.
18. MAINTAINING CURRENT TELEPHONE SERVICE.
Fusion Broadband service shares the Subscriber's telephone line
and service. It is the Subscriber's sole responsibility to maintain the phone
line and phone number of original installation in continuous working order with
DSL Extreme in order to receive the Services. If you disconnect telephone
service by porting your phone number to a third party, you remain responsible
for monthly service fees, Early Termination Fees and all other fees, charges
and other obligations provided for in this Agreement. A thirty-five dollar
($35.00) reactivation fee will apply to any Subscriber who changes their current
telephone service. A change in phone service will result in downtime while
service is reestablished. Clients under a one year contract commitment will be
required to enter into a new one year contract when a change in phone service
is made. A change in phone service includes but is not limited to change of
phone number, change of phone line or porting your phone number to another
provider.
19. MOVING YOUR SERVICE.
Subscribers are permitted to move their Service to a new phone
line and/or location of service. Annual Subscribers under a contract commitment
will be required to enter into a new contract commitment when a change in
service phone line and/or service location is requested. If Service is not
available at the Subscriber's new location it does not relinquish you from this
Agreement and you remain responsible for monthly fees, Early Termination Fees
and all other fees, charges and other obligations provided for in this
Agreement.
20. IP ADDRESSES.
Dynamic IP Subscriptions allow Subscribers to obtain up to 5
public IPs that can change at any time. Static IP Subscriptions are available
in increments of one (1), four (4) or eight (8) bridged IP addresses at an additional
cost as listed in the Pricing Schedule. Upon expiration, cancellation or
termination of this Agreement, a Subscriber must relinquish any IP addresses or
address blocks assigned to them by DSL Extreme. DSL Extreme may choose to
assign any Subscriber on Dynamic or Static IP Subscriptions a new IP address at
any time with no prior notice.
21. ACCEPTABLE USE.
You agree to use the Services in accordance with DSL Extreme's
acceptable use policy ("Acceptable Use Policy") published athttp://www.dslextreme.com/termsconditions?i=9.
DSL Extreme reserves the right to make changes to the Acceptable Use Policy
without notice.
22. PRIVACY POLICY.
DSL Extreme will treat your personal information in accordance
with DSL Extreme's privacy policy ("Privacy Policy") published athttp://www.dslextreme.com/termsconditions?i=8.
You agree to the terms of the Privacy Policy. DSL Extreme reserves the right to
make changes to the Privacy Policy without notice.
23. PORT FILTERING.
A port 25 (outgoing mail) filter is applied to all Subscribers to
prevent against spam generated from our network. DSL Extreme reserves the right
to block any port without prior notice to protect the network and its
Subscribers from potential virus attacks spreading over a certain port.
24. WARRANTIES AND LIMITATIONS OF LIABILITY.
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE, EQUIPMENT AND
SOFTWARE SUPPLIED BY DSL EXTREME HEREUNDER AND IS PROVIDED ON AN "AS IS" OR "AS
AVAILABLE" BASIS, WITH ALL FAULTS. EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH
IN THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER
WARRANTY FOR ANY SOFTWARE OR EQUIPMENT PROVIDED BY DSL EXTREME (BUT ONLY IF
SUCH WARRANTY IS INCLUDED WITH SUCH SOFTWARE OR EQUIPMENT). DSL EXTREME (AND
ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), ITS THIRD PARTY
LICENSORS, PROVIDERS AND SUPPLIERS DISCLAIM ANY AND ALL WARRANTIES FOR THE SERVICE,
SOFTWARE AND EQUIPMENT WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ACCURACY, NON-INFRINGEMENT, NON-INTERFERENCE, TITLE, COMPATIBILITY OF COMPUTER
SYSTEMS, INTEGRATION, AND THOSE ARISING FROM COURSE OF DEALING, COURSE OF
TRADE, OR ARISING UNDER STATUTE. NO ADVICE OR INFORMATION GIVEN BY DSL EXTREME
OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. USE OF DSL EXTREME TECHNICAL
SUPPORT IS AT YOUR OWN RISK AND IS NOT WARRANTED.
DSL EXTREME DOES NOT WARRANT OR GUARANTEE THAT FUSION BROADBAND
SERVICE CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR
ACCORDING TO A SPECIFIED SCHEDULE, EVEN IF DSL EXTREME HAS ACCEPTED YOUR ORDER
FOR FUSION BROADBAND SERVICE. THE PROVISIONING OF FUSION BROADBAND SERVICE IS
SUBJECT TO CIRCUIT AVAILABILITY AND OTHER FACTORS, INCLUDING WITHOUT
LIMITATION, LOOP LENGTH, THE CONDITION OF YOUR TELEPHONE LINE AND WIRING INSIDE
YOUR LOCATION, AND YOUR COMPUTER/DEVICE CONFIGURATION AND CAPABILITIES, AMONG
OTHER FACTORS. IN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON,
NEITHER YOU NOR DSL EXTREME SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS
AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY DSL EXTREME -PROVIDED EQUIPMENT,
PURSUANT TO THE TERMS OF THIS AGREEMENT).
DSL EXTREME DOES NOT WARRANT THAT THE SERVICE, SOFTWARE OR
EQUIPMENT PROVIDED BY DSL EXTREME WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH
OR DATA THROUGHPUT RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE
OF VIRUSES, WORMS, OR THE LIKE. DSL EXTREME SHALL NOT BE LIABLE FOR LOSS OF
YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE
MODIFICATION OR ALTERATION OF YOUR EQUIPMENT, RENDER THE SAME OBSOLETE OR
OTHERWISE AFFECT ITS PERFORMANCE. DSL EXTREME MAKES NO WARRANTY REGARDING ANY
TRANSACTIONS EXECUTED USING THE SERVICE, THE SOFTWARE, THE EQUIPMENT OR THE
INTERNET. DSL EXTREME MAKES NO WARRANTY REGARDING THE CONTENT AND INFORMATION
ACCESSED BY USING THE SERVICE, THE SOFTWARE, THE EQUIPMENT OR ANY LINKS
DISPLAYED. YOU EXPRESSLY ASSUME ALL RISK AND RESPONSIBILITY FOR USE OF THE
SERVICE, THE SOFTWARE, THE EQUIPMENT AND THE INTERNET GENERALLY. YOU AGREE NOT
TO USE THE SERVICE, THE SOFTWARE OR THE EQUIPMENT IN ANY HIGH RISK ACTIVITIES WHERE
DAMAGE OR INJURY TO PERSON, PROPERTY, ENVIRONMENT, OR BUSINESS MAY RESULT IF AN
ERROR OCCURS.
IN NO EVENT SHALL DSL EXTREME (OR ITS OFFICERS, EMPLOYEES,
PARENT, SUBSIDIARIES, OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR
SUPPLIERS BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR
INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF
REVENUE OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO
USE THE SERVICE, THE SOFTWARE OR THE EQUIPMENT, REGARDLESS OF THE TYPE OF CLAIM
OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION, THOSE
ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY, EVEN IF DSL
EXTREME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B)
ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.
ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS SECTION ALSO APPLY
TO DSL EXTREME'S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS AS THIRD PARTY
BENEFICIARIES OF THIS AGREEMENT.
ANY RIGHTS OR LIMITS STATED HEREIN ARE THE MAXIMUM FOR WHICH DSL
EXTREME (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES),
DSL EXTREME'S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS ARE COLLECTIVELY
RESPONSIBLE.
THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (SUCH
AS CONSUMER LAWS), WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR
THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, OUR
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
DSL EXTREME RESERVES THE RIGHT TO PURSUE ANY AND ALL LEGAL AND
EQUITABLE CLAIMS AGAINST YOU PERTAINING TO YOUR USE OR MISUSE OF THE SERVICE,
THE SOFTWARE OR THE EQUIPMENT, OR FOR YOUR BREACH OF THE AGREEMENT (INCLUDING ANY
POLICIES RELATING TO THE SERVICE.)
WITHOUT (A) INCREASING ANY OF THE LIABILITIES OR OTHER
OBLIGATIONS DSL EXTREME (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES OR
AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS ARE OTHERWISE
SUBJECT TO PURSUANT TO THIS AGREEMENT OR SUBJECTING DSL EXTREME (OR ITS
OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES OR AFFILIATES), ITS THIRD PARTY
LICENSORS, PROVIDERS OR SUPPLIERS TO ANY ADDITIONAL LIABILITIES OR OTHER
OBLIGATIONS OR (B) INCREASING ANY OF THE RIGHTS YOU ARE OTHERWISE ENTITLED TO
PURSUANT TO THIS AGREEMENT OR PROVIDING YOU WITH ANY ADDITIONAL RIGHTS, THE
MAXIMUM AGGREGATE LIABILITY OF DSL EXTREME (AND ITS OFFICERS, EMPLOYEES,
PARENT, SUBSIDIARIES AND AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS AND
SUPPLIERS FOR DAMAGES HEREUNDER SHALL NOT EXCEED THE UNUSED PORTION OF YOUR
PREPAID FEES, IF ANY.
25. LINKS.
DSL Extreme or third parties may provide links to websites other
than http://www.dslextreme.com.
Because DSL Extreme has no control over such websites, you acknowledge and
agree that DSL Extreme is not responsible for the availability of such external
sites or links and does not endorse and is not responsible or liable for any
content, advertising, products, or other materials on or available from such
websites or resources. You further acknowledge and agree that DSL Extreme will
not be responsible or liable, directly or indirectly, for any damage or loss
caused or alleged to be caused by or in connection with use of or reliance on
any such content, goods or services available on or through any such website or
resource.
26. INDEMNIFICATION.
You agree to defend, indemnify and hold harmless DSL Extreme from
and against all liabilities, costs and expenses, including reasonable
attorney's fees, related to or arising from: (a) any violation of applicable
laws, regulations or this Agreement or the Acceptable Use Policy by you (or any
parties who use your account, with or without your permission, to access the
Service); (b) the use of the Service, any software, the Equipment or the
Internet or the placement or transmission of any message, information, software
or other materials on the Internet by you (or any parties who use your account,
with or without your permission, to access the Service); (c) negligent acts,
errors, or omissions by you (or any parties who use your account, with or
without your permission, to access the Service); (d) injuries to or death of
any person and for damages to or loss of any property, which may in any way
arise out of or result from or in connection with this Agreement, except to the
extent that such liabilities arise from the active negligence or willful
misconduct of the other party; or (e) claims for infringement of any intellectual
property rights arising from the use of the Service, the Software, the
Equipment or the Internet.
27. REVISIONS.
DSL Extreme may revise the terms and conditions of this Agreement
from time to time (including any of the policies which may be applicable to
usage of the Service) by posting such revisions to our website at http://www.dslextreme.com/termsconditions.
Subscribers agree to visit this page and the links thereon periodically to be
aware of and review any such revisions. Increases to the monthly price of the
Service for Monthly subscribers shall be effective beginning with the calendar
month following the calendar month in which such increases are posted.
Revisions to any other terms and conditions shall be effective upon posting. By
continuing to use the Service after revisions are in effect, a Subscriber
accepts and agrees to the revisions and to abide by them. Any Subscriber who
does not agree to the revision(s) must terminate their Service
immediately.
28. ASSIGNMENT.
You agree not to assign or otherwise transfer, this Agreement in
whole or in part. Any attempt to do so shall be void. DSL Extreme may assign
all or any part of this Agreement without notice and you agree to make all subsequent
payments as directed.
29. CHOICE OF LAW.
You and DSL Extreme agree that the substantive laws of the State
of California, without reference to its principles of conflicts of laws, will
be applied to govern, construe and enforce all of the rights and duties of the
parties arising from or relating in any way to the subject matter of this
Agreement. YOU AND DSL EXTREME CONSENT TO THE EXCLUSIVE PERSONAL JURISDICTION
OF AND VENUE IN A COURT LOCATED IN LOS ANGELES COUNTY, CALIFORNIA FOR ANY SUITS
OR CAUSES OF ACTION CONNECTED IN ANY WAY, DIRECTLY OR INDIRECTLY, TO THE
SUBJECT MATTER OF THIS AGREEMENT OR TO THE SERVICE. Except as otherwise
required by law, including California laws relating to consumer transactions,
any cause of action or claim you may have with respect to the Service must be
commenced within one (1) year after the claim or cause of action arises or such
claim or cause of action is barred.
30. COMPLIANCE.
DSL Extreme's failure at any time to insist upon strict
compliance with any of the provisions of this Agreement in any instance shall
not be construed to be a waiver of such terms in the future. If any provision
of this Agreement is determined to be invalid, illegal or unenforceable, the
validity, legality, and enforceability of the remaining provisions shall not in
any way be affected or impaired thereby, and the unenforceable portion shall be
construed as nearly as possible to reflect the original intentions of the
parties.
31. THINGS BEYOND DSL EXTREME'S CONTROL.
DSL Extreme will not be liable for delays, damages or failures in
performance due to causes beyond its reasonable control, including, but not
limited to, acts of a governmental body, acts of God, acts of third parties,
fires, floods, strikes or other labor-related disputes, of other things we do
not control, or an inability to obtain necessary equipment or services.
32. ENTIRE AGREEMENT.
This Agreement, including all policies posted on DSL Extreme's
website, which are fully incorporated into this Agreement by reference,
constitutes the entire agreement between you and DSL Extreme with respect to
the subject matter hereto and supersedes any and all prior or contemporaneous
agreements whether written or oral. Any changes by you to this Agreement, or
any additional or different terms in your purchase orders, acknowledgements or
other documents, written or electronic, are void.
33. NOTICE.
Notices by DSL Extreme to you shall be deemed given: (a) when
sent to your DSL Extreme email address, (b) when deposited in the United States
mail addressed to you at the address you have specified in your account options
or (c) when hand delivered to your home, as applicable.
34. SURVIVAL.
All obligations of the parties under this Agreement, which, by
their nature, would continue beyond the termination, cancellation or expiration
of this Agreement, including without limitation, those provisions relating to
Warranties and Limitation of Liability and Indemnification, shall survive such
termination, cancellation or expiration.